Get to know our caring and friendly staff.
Dr. Rachel McDowall
Primary Dentist
Dr. Rachel McDowall, originally from Scotland, graduated with a Bachelor of Dental Surgery from the University of Dundee in 2014. She moved to Australia in 2016. Alongside her clinical work, Dr. Rachel is committed to her professional development and regularly attends additional training courses.
In her general dentistry practice, Dr. Rachel embraces the variety of challenges each day offers, particularly enjoying her work with children and patients who experience anxiety about dental visits. She focuses on building strong, trusting relationships with her patients, emphasizing effective communication and rapport. A highlight of her career is meeting so many wonderful people, and she values the opportunity to connect with each patient personally.
Dr. An Ting Fan (Amy)
Dentist
Dr. Amy Fan moved to Hervey Bay after completing her Bachelor of Dental Science with Honours at the University of Queensland in 2018. Since then, she has invested in the local community and is known for her friendly and compassionate approach to dentistry.
Dr. Amy enjoys all aspects of general dentistry, and is committed to helping patients preserve their natural smiles. She loves spending time to plan comprehensive care that is tailored to each patient’s needs and regularly attends continuing professional development courses to ensure she is able to offer high quality, ethical, evidence-based treatment options.
Above all, Dr. Amy is passionate about educating and motivating her patients to maintain healthy oral habits, ensuring their teeth stay strong for years to come. She strongly believes prevention is always the best strategy and makes time to volunteer with organisations which promote this.
Tiarnni Rayner
Oral Health Therapist
Tiarnni graduated with distinction from Central Queensland University in 2023 as a qualified Oral Health Therapist. Passionate about creating positive dental experiences, she thrives on building strong connections with her patients while delivering comprehensive oral health education and care.
Tiarnni has a special interest in working with children and individuals with special needs, where trust, engagement, and meaningful connection are at the heart of her approach. Her compassionate and patient-centered care style makes her a valued professional in a range of settings.
Deeply committed to community health, Tiarnni actively participates in outreach programs, workshops, childcare visits, and community events, aiming to promote lifelong oral health habits across diverse populations.
Outside of her professional life, Tiarnni enjoys reading, bushwalking, paddleboarding, and spending quality time with her family and friends.
Lucy
Clinical Manager
Qualifications
Certificate III in Dental Assisting and Certificate IV in Medical Administration
What I do in the practice – While I’m mainly based at reception, I also oversee the clinical management side of things with stock ordering, maintenance, rostering, compliance and much more.
Why I love working at Smile Dental – There is so much to love about working here! My favourite thing at Smile Dental is the people: staff and patients. We are part of a big family here and I hope to show the same value to our patients. Our environment is always happy and cheery, and we are lucky to have wonderful patients. It really is a joy coming to work each day!
My favourite quote is: "In a world where you can be anything, be kind."
What I enjoy doing outside of work – I enjoy getting out and about with my husband and two boys, whether down at the beach or some form of exercise, or adventure. I also enjoy photography and running my own business in this, which keeps me very busy.
Kelly
Reception and dental assistant
Qualifications
Certificate III in Aged Care
Certificate III in Teacher Aiding
Although I have never got around to doing my Certificate III in Dental, I have worked for 20 years in the industry.
What I do in the practice – I primarily work in reception, however, will sometimes work in the surgery alongside the dentist as required. I also assist in theatre at St. Stephen’s Hospital when we have general anaesthetic cases, these are suited for patients who need care outside of our dental chairs.
Why I love working at Smile Dental – I love the team I work here with; everyone is fantastic to work with, and we all support one another continuously. It’s nice to have work colleagues you can call your friends.
I also really enjoy taking care of our patients and getting to know them, supporting and assisting them as best as I can. Our practice is so beautifully decorated and has all new equipment, making it a pleasure to work in.
My favourite quote is: "Enjoy every precious moment of every day, as it could be your last."
What I enjoy doing outside of work – Spending time with family/friends and my fur babies. I would love to start travelling again as this hasn’t happened in the past few years. I love to have new experiences, so I am keen to try new things that I haven’t tried before, but I am not really into thrill-seeking.
Kimmi
Reception and dental assistant
Qualifications
Certificate III in Dental Assisting
What I do in the practice – I assist with various health care tasks, from assisting the dentist chairside and caring for patients to helping schedule appointments and performing sterilisation duties.
Why I love working at Smile Dental – I love working at Smile Dental for many reasons. I absolutely adore the people I work with (my work family), all of the wonderful patients who walk through our doors, and our amazing location in beautiful Hervey Bay.
My favourite quote is: "Practice makes perfect".
What I enjoy doing outside of work – I enjoy heading to the beach with my fur baby, going on road trips, and camping.
Jasmine
Dental Assistant
Bio Coming Soon