Meet The Team

Dr. Rachel McDowall, originally from Scotland, graduated with a Bachelor of Dental Surgery from the University of Dundee in 2014. She moved to Australia in 2016. Alongside her clinical work, Dr. Rachel is committed to her professional development and regularly attends additional training courses.

In her general dentistry practice, Dr. Rachel embraces the variety of challenges each day offers, particularly enjoying her work with children and patients who experience anxiety about dental visits. She focuses on building strong, trusting relationships with her patients, emphasizing effective communication and rapport. A highlight of her career is meeting so many wonderful people, and she values the opportunity to connect with each patient personally.

Dr. Amy Fan, originally from Sydney, moved to Brisbane to pursue a Bachelor of Dental Science (Honours) at the University of Queensland, completing her degree in 2018. She has since relocated to Hervey Bay and is known for her friendly and compassionate approach to dentistry.

Dr. Amy enjoys all aspects of general dentistry, but she has a particular interest in root canal treatment, as she believes it offers a valuable opportunity to save a tooth. She also finds restoring front teeth especially rewarding, having witnessed firsthand how it can greatly improve a person’s smile and boost their self-confidence. Above all, Dr. Amy is passionate about educating and motivating her patients to maintain healthy oral habits, ensuring their teeth stay strong for years to come.

With over 20 years of dedicated experience in dentistry, Dr Ankur Arora brings a wealth of knowledge and expertise to his practice. Dr Arora has undergone advanced training overseas in Prosthodontics, which is his main focus. He is well-versed in all areas of general dentistry, including cutting-edge techniques in implants and bone grafting.

Known for his gentle and empathetic approach, Dr Arora prioritizes patient comfort and satisfaction, ensuring that every visit is a positive experience. Outside of his professional commitments, he enjoys walking, practicing yoga, and unwinding at the beach—activities that reflect his commitment to a balanced and healthy lifestyle.

Qualifications
Certificate III in Dental Assisting and Certificate IV in Medical Administration

What I do in the practice – While I’m mainly based at reception, I also oversee the clinical management side of things with stock ordering, maintenance, rostering, compliance and much more.

Why I love working at Smile Dental – There is so much to love about working here! My favourite thing at Smile Dental is the people: staff and patients. We are part of a big family here and I hope to show the same value to our patients. Our environment is always happy and cheery, and we are lucky to have wonderful patients. It really is a joy coming to work each day!

My favourite quote is: "In a world where you can be anything, be kind."

What I enjoy doing outside of work – I enjoy getting out and about with my husband and two boys, whether down at the beach or some form of exercise, or adventure. I also enjoy photography and running my own business in this, which keeps me very busy.

Qualifications
Certificate III in Aged Care
Certificate III in Teacher Aiding

Although I have never got around to doing my Certificate III in Dental, I have worked for 20 years in the industry.

What I do in the practice – I primarily work in reception, however, will sometimes work in the surgery alongside the dentist as required. I also assist in theatre at St. Stephen’s Hospital when we have general anaesthetic cases, these are suited for patients who need care outside of our dental chairs.

Why I love working at Smile Dental – I love the team I work here with; everyone is fantastic to work with, and we all support one another continuously. It’s nice to have work colleagues you can call your friends.

I also really enjoy taking care of our patients and getting to know them, supporting and assisting them as best as I can. Our practice is so beautifully decorated and has all new equipment, making it a pleasure to work in.

My favourite quote is: "Enjoy every precious moment of every day, as it could be your last."

What I enjoy doing outside of work – Spending time with family/friends and my fur babies. I would love to start travelling again as this hasn’t happened in the past few years. I love to have new experiences, so I am keen to try new things that I haven’t tried before, but I am not really into thrill-seeking.

Qualifications
Certificate III in Dental Assisting

What I do in the practice – I assist with various health care tasks, from assisting the dentist chairside and caring for patients to helping schedule appointments and performing sterilisation duties.

Why I love working at Smile Dental – I love working at Smile Dental for many reasons. I absolutely adore the people I work with (my work family), all of the wonderful patients who walk through our doors, and our amazing location in beautiful Hervey Bay.

My favourite quote is: "Practice makes perfect".

What I enjoy doing outside of work – I enjoy heading to the beach with my fur baby, going on road trips, and camping.

Bio Coming Soon